ID: 13096
Title: ServiceNow: Added support for creation of cases
Component: Notifications
Level: 1
Class: New feature
Version: 2.1.0i1
Until now, only the creation of incidents was supported. With this werk, the
notification rule for Servicenow receives an option to use the management type
"Case" to create cases with the related notifications.
For now, problem and recovery notifications are supported. Acknowledgements and
downtime notifications are currently not supported.