Werk 17064 was adapted. The following is the new Werk, a diff is shown at the end of the
message.
[//]: # (werk v2)
# ServiceNow: Support for update of incidents and cases
key | value
---------- | ---
date | 2024-07-08T10:49:12+00:00
version | 2.4.0b1
class | feature
edition | cee
component | notifications
level | 1
compatible | yes
The notification plugin for ServiceNow is now able to update incidents and
cases, so if e.g. a state change from OK to WARN created a ticket, a later
state change from WARN to CRIT will update the incident or case.
------------------------------------<diff>-------------------------------------------
[//]: # (werk v2)
- # Servicenow: Support for update of incidents and cases
? ^
+ # ServiceNow: Support for update of incidents and cases
? ^
key | value
---------- | ---
date | 2024-07-08T10:49:12+00:00
version | 2.4.0b1
class | feature
edition | cee
component | notifications
level | 1
compatible | yes
- The notification plugin for Servicenow is now able to update incidents and
? -------
+ The notification plugin for ServiceNow is now able to update incidents and
? +++++++
cases, so if e.g. a state change from OK to WARN created a ticket, a later
state change from WARN to CRIT will update the incident or case.